Terms & Conditions
1. Introduction
1.1 Purpose of Terms and Conditions
These Terms and Conditions ("Terms") constitute an agreement between you ("User" or "you") and DTH Open Ideas Inc. ("Company," "we," or "our"). These Terms govern your rights and obligations when using our services, products, software, and website (collectively referred to as the "Services").
1.2 Scope of Application
These Terms apply to all Services provided by us, including but not limited to mobile applications, websites, and other software.
1.3 Agreement to the Terms
By accessing or using the Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you do not have the right to access or use the Services.
1.4 Changes to the Terms
We reserve the right to modify or amend these Terms at any time. Each time there are changes, we will update the effective date at the top and notify you. Continuing to use the Services after such changes means you accept the new Terms.
1.5 Contact
If you have any questions or concerns about these Terms, please contact us at support@dthopenideas.com.
2. General Terms
2.1 Age and Legal Capacity
To use the Services, you must be at least 18 years old or have the consent of a parent or legal guardian. You must also have the legal capacity to enter into contractual agreements and not be prohibited by current terms and conditions.
2.2 User Account
To access and use certain features of the Services, you may need to register and create an account ("Account"). You ensure that the information provided is complete and accurate and will update that information to keep it current.
2.3 Password and Security
You are responsible for maintaining the security of your password and account. You agree to promptly notify us of any unauthorized access to your account.
2.4 Legal Use and Compliance with Laws
You agree to use the Services only for lawful purposes and to comply with all laws, regulations, and rules applicable to your use and activities on the Services.
2.5 Usage Restrictions
You are not permitted to: (a) reverse engineer, decompile, decrypt, or test for vulnerabilities in the Services; (b) use the Services to transmit viruses or malware; (c) use the Services to collect others' personal information without consent; or (d) create a negative user experience by intentionally creating situations that reduce the effectiveness or harm the Services.
2.6 Intellectual Property Rights
Unless otherwise noted, all intellectual property rights, including but not limited to copyrights, trademarks, and patents, related to the Services, are the rights of us or our partners.
3. Registration and User Account
3.1 Account Registration
To use the features of the Service that require login, you must register a user account ("Account"). The registration process may require you to provide personal information, including but not limited to your name, email address, and password.
3.2 Verification of Information
We have the right to verify the accuracy of the information you provide and may request additional information or other verification materials from you.
3.3 Account Management
You agree to maintain the security and not share access to your account with anyone else. Managing your account, including changing your password and updating personal information, is your responsibility.
3.4 Account Violations
Using your account to violate these terms and conditions may result in temporary suspension or termination of the account, and we reserve the right to do so without prior notice.
3.5 Account Termination
You have the right to terminate your account at any time. However, account termination does not imply the deletion of any personal data that we may be storing.
3.6 Access and Use of Accounts by the Company
We have the right to access your account and provide information from your account to legal authorities if required and/or if we believe that doing so is necessary to protect our rights and property.
4. Service
4.1 Service Description
The service ("Service") includes all features, applications, content, and products provided through our website or mobile applications.
4.2 Ownership and Limitations
All content and features of the Service are owned by us or our licensed partners. You do not have the right to modify, alter, copy, republish, or use the Service in any way not explicitly allowed in these Terms and Conditions.
4.3 Service Changes
We reserve the right to modify, or discontinue the Service or any part of it at any time without prior notice.
4.4 Uptime and Technical Support
While we strive to maintain the uptime of the Service, we do not guarantee that the Service will always be available or uninterrupted. Technical support is available through email, online chat, or other means as specified.
4.5 Usage Limits
We have the right to set limits on the use of the Service, including but not limited to the number of accounts you can register, the number of products or services you can use, data storage duration, and any other limits we deem necessary.
4.6 Fees and Payment
Some features of the Service may require fees. In such cases, you agree to pay those fees according to the specified payment terms.
5. Fees & Payments
5.1 Subscription Terms
Auto-Renewal: All subscription services in apps offered by DTH Open Ideas Inc. are auto-renewing. Your subscription will automatically renew at the end of each subscription period, unless you cancel it at least 24 hours before the term ends. You can manage or cancel your subscriptions by going to your Account Settings after purchase.
5.2 Subscription Pricing and Payment
Changes to Subscription Fees: We reserve the right to change subscription fees at any time. In the event of a price increase, we will provide you with at least 30 days' notice before charging your account, allowing you to cancel your subscription if you do not agree with the price change.
5.3 Invoices and Receipts
Invoices and/or receipts for all payment transactions will be provided by Google Play or the Apple Store, in accordance with legal requirements and platform policies.
5.4 Cancellation and Refund Policy
Cancellation: You may cancel your auto-renewing subscription at any time via the Account Settings. If you cancel, your subscription will stop at the end of the current billing cycle.
Refunds: Refunds for the auto-renewing subscriptions will be handled by the respective app store (Google Play or Apple Store) and are subject to their refund policies. We do not issue refunds for the unused portion of the subscription term.
5.5 Taxes
All fees do not include value-added tax (VAT) or other applicable taxes. These taxes will be calculated and collected by Google Play or the Apple Store in accordance with legal regulations.
6. Intellectual Property Rights
6.1 Ownership Rights
All content, features, and information displayed within the application, including but not limited to icons, images, structure, design, materials, videos, and source code, are the intellectual property rights of Us or our partners. Using the application does not grant you any intellectual property rights or other rights, except for the use of the service under these terms and conditions.
6.2 Usage Limitations
No intellectual property rights in the application are transferred to you. You are not allowed to use, copy, modify, redistribute, display, publish, transfer, create derivative works, or use the content of the application in any other way without written consent from Us.
6.3 Violations
Any action that violates Our intellectual property rights may result in the cancellation of your account and/or other legal actions.
6.4 Reporting Violations
If you discover unauthorized use of content or Our intellectual property, please report it to Us through the designated communication channels.
6.5 Trademarks
All names, logos, and symbols related to the Service are trademarks of Us or our partners. These trademarks may not be used without written permission from Us.
7. Cancellation & Refunds
7.1 Managing Your Subscription
Cancellation of Subscription: You have the right to cancel your subscription at any time. Subscription cancellation will take effect at the end of the current billing cycle.
Managing Subscriptions: To manage or cancel your subscription, please visit your Account Settings on the Apple Store or Google Play. Cancellations must be made at least 24 hours before the end of the current subscription period to avoid being charged for the next billing cycle.
7.2 Refunds and Cancellation Fees
Refund Policy: Refunds are available as per the terms and conditions of the app store from which you have purchased the subscription (Apple Store or Google Play).
Cancellation Fees: We do not charge any cancellation fees for terminating your subscription.
7.3 Processing Time
Cancellation and refunds may take some time to be processed, and this entirely depends on the platforms you used to purchase the service.
7.4 Cancellation Fees
We reserve the right to charge cancellation fees based on the terms and conditions set forth in the application or previously notified to you.
7.5 Consequences of Cancellation
When your account is canceled, you may lose access to all data and information associated with that account, and We have the right to delete all related data and information without prior notice.
8. Security & Data Privacy
8.1 Security
We are committed to implementing information security measures to protect your data and personal information from unauthorized access, use, or disclosure. However, no system can guarantee absolute security, so we cannot provide any guarantees regarding the security of your personal information.
8.2 Data Privacy
We comply with privacy regulations and personal data protection laws in accordance with current legislation. For more details, you can refer to Our Privacy Policy, which is attached or linked within Our application or website.
8.3 Information Sharing
We will not share your personal information with any third party without your explicit consent, except in cases specified in Our Privacy Policy or as required by law.
8.4 Changes to Security & Privacy
We reserve the right to change or update this section at any time. Changes will be effective immediately upon being posted on Our application or website. Therefore, you should regularly review this section to stay updated on Our latest privacy policy information.
8.5 Contact
To make requests or file complaints related to security and data privacy, you can contact Us through the email address or phone number provided in Our application or website.
9. Limitation of Liability
9.1 No Guarantee
While We take all measures to ensure the accuracy and reliability of information and services, We cannot guarantee or be responsible for any errors, omissions, violations, or damages arising from the use of the application or website.
9.2 Liability for Damages
In no event shall We be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, data, or business profits.
9.3 Liability Limitation
If, for any reason, We are determined to be liable to you, Our liability shall be limited to the minimum extent permitted by applicable law or the value of transactions made through Our application or website, whichever is lower.
9.4 Factors Beyond Control
We shall not be responsible for any violations or damages caused by factors beyond Our control, including but not limited to natural disasters, terrorism, social unrest, events affecting service provision, or changes in legal regulations.
9.5 Notice
Any notice of liability must be provided to Us within 30 days from the date of discovery of the violation or damage; otherwise, you waive all rights to legal action against Us related to such violation or damage.
10. Applicable Law & Jurisdiction
10.1 Applicable Law
These terms and conditions, as well as any legal relationships that may arise from or relate to the use of the application or website, shall be governed by and construed in accordance with the laws of the jurisdiction in which the user resides.
10.2 Jurisdiction
Any disputes, litigation, or claims arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of a competent court in the user's country of residence. Alternatively, the parties may agree to resolve any disputes through an international arbitration process, conducted in a neutral location, under the rules of Singapore International Arbitration Centre (SIAC)
10.3 Legal Proceedings
In the event that a dispute cannot be resolved through negotiation or arbitration, the parties agree to participate in a fair and impartial legal proceeding in the competent court.
10.4 No Waiver
The failure or delay in enforcing any right or provision in these terms and conditions shall not be considered a waiver of that right or provision.
10.5 Severability
If any provision of these terms and conditions is determined to be invalid or unenforceable, that provision will be severed, and the remaining provisions shall continue in effect.
11. Other Terms
11.1 Modifications and Updates
We reserve the right to modify, update, change, suspend, or discontinue the services and/or these terms and conditions at any time without prior notice. The modifications will take effect immediately upon being posted on the application or website. Your continued use after such modifications constitutes your acceptance of the amended terms and conditions.
11.2 Entire Agreement
These terms and conditions, along with any other policies or guidelines posted on the application or website, represent the entire agreement between you and us and shall supersede any prior or existing agreements, promises, statements, warranties, or representations, whether oral or written, between you and us.
11.3 Binding and Assignment
You may not assign or transfer your rights and obligations under these terms and conditions without our written consent. We have the right to assign, delegate, or transfer our rights and obligations under these terms and conditions.
11.4 No Waiver
No action or failure to enforce any right or provision of these terms and conditions shall be deemed a waiver of such right or provision in the future.
11.5 Headings
The headings of sections in these terms and conditions are for reference purposes only and shall not have any legal or contractual effect.